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Privacy Policy

Last updated: January 2026

Introduction

This Policy explains how Unspun collects, uses, and protects your information when you shop with us.

By using our website, you agree to this policy.

Our Contact Details:

What Information We Collect

When You Make a Purchase

We collect information necessary to process your order:

  • Your name
  • Email address
  • Delivery address
  • Phone number (for delivery purposes)
  • Payment information (processed securely by Viva Payments)

When You Browse Our Website

We automatically collect:

  • Information about your device and browser
  • Your IP address (for fraud prevention and to determine your approximate location for shipping)
  • Pages you visit on our site
  • How you found our website

How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Send order confirmations and updates
  • Respond to your questions and support requests
  • Prevent fraud and improve security
  • Comply with legal obligations (tax, accounting)
  • Send marketing emails (only if you've agreed)
  • Improve our website and customer experience

Who We Share Information With

We only share your information with:

Service Providers

  • Shopify - Our e-commerce platform
  • Viva Payments - Secure payment processing
  • Wallid Payments - Secure payment processing
  • Google Analytics - Website usage analysis
  • Klaviyo - Email marketing (if you've subscribed)
  • Royal Mail - Order delivery

We never sell your personal information to third parties.

Cookies

Our website uses cookies (small text files stored on your device) to:

  • Keep items in your shopping cart
  • Remember your preferences
  • Analyze website traffic (Google Analytics)
  • Improve our marketing (Klaviyo)

Essential cookies are required for the website to work properly. Analytics & marketing cookies help us improve our service but are optional.

Managing Cookies

You can control cookies through your browser settings. However, disabling essential cookies will prevent you from making purchases on our site.

Your Rights (UK GDPR)

You have the right to:

  • Access the information we hold about you
  • Correct any inaccurate information
  • Delete your personal data (subject to legal requirements)
  • Object to marketing emails
  • Withdraw consent at any time
  • Data portability - receive your data in a standard format
  • Complain to the Information Commissioner's Office (ICO) at ico.org.uk

To exercise any of these rights, email us at hello@beunspun.co.uk. We'll respond within 30 days.

How We Protect Your Information

We use industry-standard security measures including:

  • SSL encryption on our website
  • Secure payment processing through Viva Payments
  • Regular security updates
  • Limited access to personal data

While we take security seriously, no online transmission is 100% secure.

How Long We Keep Your Information

  • Order information: 7 years (UK legal and tax requirements)
  • Payment records: 7 years (financial record requirements)
  • Marketing list: Until you unsubscribe or 3 years of inactivity
  • Website analytics: 26 months
  • Customer service communications: 3 years

We only keep information as long as necessary for the purpose it was collected or as required by law.

Marketing Communications

If you've agreed to receive marketing emails:

  • You can unsubscribe at any time by clicking the 'unsubscribe' link prominently displayed at the bottom of every email, or email us at hello@beunspun.co.uk. We'll remove you from our marketing list immediately
  • We'll never share your email with third parties for their marketing

Age Restriction

You must be 18 or over to use this website and purchase our products. Some of our products, including CBD items, are age-restricted by law.

By using our website and making a purchase, you confirm that you are at least 18 years old. We reserve the right to verify age and cancel orders if age requirements are not met.

International Transfers

We're a UK-based company and store your data in the UK. Some of our service providers (like Google Analytics) may process data outside the UK. Where this happens, we ensure appropriate safeguards are in place to protect your information.

Links to Other Websites

Our website may contain links to other sites. We're not responsible for their privacy practices - please check their policies.

Changes to This Policy

We may update this policy occasionally. We'll notify you of significant changes by email or through a notice on our website.

Contact Us

If you have any questions about this Privacy Policy or your data:

Email: hello@beunspun.co.uk

Post: Unspun c/o 17-19 Leek Road Cheadle, Staffordshire ST10 1JE

Your rights: You can also contact the Information Commissioner's Office at ico.org.uk if you have concerns about how we handle your data.