Delivery included on every UK order

Terms & Conditions

Last updated: 4 November 2026

Introduction

These terms govern your use of beunspun.co.uk and any purchases you make from us. By using our website or buying our products, you agree to these terms.

Company Details:

  • Trading Name: Unspun
  • Registered Company: Outlandia Limited, registered in England and Wales
  • Company Number: 14147396
  • VAT Number: 416941195
  • Registered office: Lowe Hill House, Lowe Hill, Leek, Staffordshire, ST13 7LY
  • Email: hello@beunspun.co.uk
  • Phone: 07883385325

Age Requirement

You must be 18 or over to use this website and purchase our products. The Food Standards Agency doesn't recommend CBD for under-18s.

Your Orders

Placing Orders

  • All orders are subject to acceptance by us
  • We can refuse orders for any reason
  • Order confirmation email doesn't mean order acceptance
  • We may cancel orders if products are unavailable or pricing errors occur

Pricing

  • Prices may change without notice
  • We try to ensure accurate pricing but errors can occur
  • If we discover an error, we'll contact you and you can confirm or cancel

Payment

  • Payment is processed securely through Viva.com (cards) or Wallid (Pay by Bank)
  • Payment is taken when order is placed
  • All prices are in GBP and include VAT where applicable

Delivery

  • UK delivery only
  • Orders placed by 3:45pm Monday-Friday dispatched same day
  • Orders after 3:45pm or weekends dispatched next working day
  • We send orders by Royal Mail Tracked 48, or Tracked 24 if you order on a Friday or Saturday. From dispatch, Royal Mail aims to deliver Tracked 48 in 2 to 3 working days and Tracked 24 the next working day.
  • Responsibility passes to you once delivered

Product Information

  • We try to show accurate product colours and descriptions
  • Actual products may vary slightly from images
  • Product availability subject to stock levels
  • We can limit quantities per customer
  • CBD Notice: CBD is a food supplement and should be taken as part of a varied diet and healthy lifestyle. CBD is not intended as a medicine.

Returns and Refunds

We offer a 30-day satisfaction guarantee. See our full Refund Policy for details.

Key points:

  • 30 days from the day you buy to ask for a refund, for any reason
  • Full refund if unsatisfied
  • A maximum of 2 of these 30-day refunds per customer account

Your right to cancel. You can also cancel any order without giving a reason, up to 14 days after the day you receive it. If you asked us to send it to someone else, the 14 days run from the day they receive it. If it comes in several parcels, they run from the day the last one arrives. This is a legal right, separate from our 30-day refund, and the 2-refund limit doesn't apply to it.

To cancel, tell us clearly that you want to: email hello@beunspun.co.uk, call 07883385325 or write to Lowe Hill House, Lowe Hill, Leek, Staffordshire, ST13 7LY. You can use our cancellation form, but you don't have to. Your message is in time as long as you send it before the 14 days end.

When you cancel, we might ask you to post the products back. If we do, we'll pay the postage, and you'll have 14 days from telling us you're cancelling.

We'll refund everything you paid, including any standard delivery, to your original payment method with no fee. We'll do this without undue delay. If we haven't asked for the products back, we'll refund within 14 days of you telling us. If we have, within 14 days of whichever comes first: us getting them back, or you sending proof of posting.

Your Responsibilities

You must not:

  • Use the website for illegal purposes
  • Attempt to harm the website or other users
  • Copy our content without permission
  • Provide false information
  • Resell products without our agreement

Our Rights

We may:

  • Change or suspend the website at any time
  • Update these terms (check periodically for changes)
  • Cancel orders if we suspect fraud
  • Refuse service to anyone

Intellectual Property

All content on this website (images, text, logos) belongs to us or our suppliers. You cannot use it without permission.

Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for indirect or consequential losses
  • Our total liability is limited to the order value
  • We do not guarantee uninterrupted website access

Nothing in these terms excludes liability for:

  • Death or personal injury from our negligence
  • Fraud
  • Any liability that can't be excluded by UK law

Privacy

Your personal information is handled according to our Privacy Policy.

Third-Party Links

We are not responsible for content on external websites we link to.

Contact Us

For questions about these terms or your order:

Email: hello@beunspun.co.uk Phone: 07883385325

Governing Law

These terms are governed by UK law. Disputes will be resolved in UK courts.

Consumer Rights

Your 30-day guarantee exceeds standard UK consumer rights. These terms don't affect your statutory rights under UK law, including:

  • Rights under the Consumer Rights Act 2015
  • Right to goods of satisfactory quality
  • Right to cancel within 14 days of receiving your order
  • Additional protections for faulty goods

Entire Agreement

These terms (alongside our Privacy Policy and Refund Policy) are the complete agreement between us.